Our TAM Delivery Model.
Dedicated Resources
Each client receives dedicated (not pooled) TAM resources to manage their account.
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Direct Contact Information
cxtams provides each client with the name, email address, and phone number of their dedicated TAM.
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Single Contact Point
Your dedicated TAM is the single point of contact for all product, support, roadmap, and technical questions.
What do our TAMs do?
Program and technical strategy
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Own the end-to-end platform strategy
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Develop program and technical roadmaps, leveraging the full platform you’ve purchased
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Ensure project success along with product adoption and utilization
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Upon project completion, highlight business value delivered
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Perform after-project reviews, highlighting key wins and return on investment (ROI) results
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Refine program strategies across time based on past results, learnings, and new Qualtrics offerings
Technical maintenance
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Oversee and modify Out Of The Box (OOTB) programs to ensure their success
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Customize DSCVR to understand what critical stakeholders are saying about your company
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DSCVR Connectors
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Collaborate with your internal Qualtrics manager and the Qualtrics Client Success team to ensure program success
Project management
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Deploy new programs and projects that support your XM vision
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Provide analysis on the program to understand key metrics, improvements, trends
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Provide your team with guidance on new functionality as it is about to be released
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Single point of contact for product, support, roadmap, and technical questions
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Dedicated resource to your account, no pooled resource, we provide you with a name, email address, and phone number
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Submit regular project and product updates for all projects and issues
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Manage and prioritize all existing support tickets, escalating when necessary and holding Qualtrics engineering accountable to SLAs
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Support liaison between clients and Qualtrics during major technical escalations
Our practice areas.
Customer experience & frontlines
Our TAMs make sure you get the most out of your Qualtrics investment.
We help your team deliver the ideal customer experience at each touchpoint by:
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Evaluating the entire customer journey
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Removing friction points
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Reducing churn
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Increasing customer satisfaction
Practice areas coming soon.
Employee experience
Optimize the employee experience at your company. From attraction and hiring to engagement and peak performance, we know how to utilize Qualtrics' people platform to supercharge the results of your human capital.
Strategy & research
Build your research engine so that you can conduct the quantitative and qualitative research needed to design the products and experiences your customers desire.